Privacy Policy

As a general policy, no personal information other than information entered by the user is automatically collected from visitors to this site.

However, certain non-personal information of visitors is recorded by the standard operation of this website. This information is primarily used to provide an enhanced online experience for the visitor. Information tracked includes the type of browser being used by the visitor (e.g., Firefox, Internet Explorer), the type of operating system (e.g., Macintosh, Windows) in use by the visitor and the domain name of the visitor's Internet service provider (e.g., Rogers, Bell). By having this information, web pages optimized for a particular visitor's computer are automatically available to that visitor. Other uses of this information include internal review of the number of visitors to the sites but only in an aggregate and non-personally identifiable form.

Tracking technologies (i.e. Cookies) may also be employed to enhance the user experience and provide statistical data. Data will not be shared with third parties for marketing or promotional purposes.

By using this site, you signify your assent to this Privacy Policy. We reserve the right to make changes to this privacy statement at our sole discretion without notice to the user.

Call and Call Recording Policy (Canada – PIPEDA Compliant)

1. Call Feature:
   Our platform provides a calling feature that allows business owners to communicate with their customers. In the course of providing this service, we may collect and process:
   • Phone numbers of callers and recipients
   • Call timestamps and duration
   • Call content (if call recording is enabled)
2. Call Recording:
   Our platform offers an optional call recording feature to business account holders. If this feature is enabled, calls made through the platform may be recorded.
   
   Important: Under Canadian privacy law (PIPEDA), organizations must obtain meaningful consent before collecting personal information. This includes recorded conversations.
   
   We provide tools for account owners to:
   • Notify users before the recording starts
   • Configure automated disclaimers to alert customers that a call may be recorded
   
   It is the responsibility of the business owner using the recording feature to:
   • Inform all parties involved in the call that the call is being recorded
   • Obtain clear and informed consent where required
3. Purpose of Call Recordings:
   Recordings may be used by the account owner for:
   • Quality assurance and training
   • Monitoring performance
   • Resolving customer complaints or disputes
   • Record-keeping as permitted by law
   
   We do not access, use, or analyze recordings unless:
   • Explicitly requested by the account owner for support purposes
   • Required to do so by law or legal process
4. Data Security:
   We take appropriate technical and organizational measures to protect recorded data against unauthorized access, loss, or misuse. All recordings are:
   • Stored securely
   • Encrypted during transmission and at rest
5. Retention and Deletion:
   Call recordings are retained for a period set by the account owner or according to our data retention policy. Business owners can delete call recordings at any time via their dashboard.
6. Your Rights Under PIPEDA:
   Canadian users have the right to:
   • Know why personal information is being collected
   • Access their personal information
   • Withdraw consent at any time (subject to legal or contractual restrictions)
   • Request corrections to inaccurate or incomplete data
   To exercise any of these rights or inquire about recorded calls, please contact the business you spoke with directly.